• error -108 There is not enough disk space or there is a problem with the file.

User ericrmyers finally got a fix from AppleCare:

“In your home folder, open the library folder. Find the caches folder and drag it to the trash. Then go to the preferences folder and find the com.apple.iWork.Keynote.plist file and drag it to the trash. Restart your computer, and empty the trash. Like magic it fixed my problem with no re-dos of the files or turning off the all keyframes option. Apparently the preferences/cache files from iWork 08 can seriously screw up the new iWork 09.”

We’re hoping this is all that’s needed for this particular bug…it sure is annoying to create a huge presentation only to be stuck when you go to export it.

I had some idea of the PasteBoard interactions that were behind the problem, but I wasn’t aware of the specifics until I read this post by Martin Costabel. My initial suspicions were verified when I read that Preview had introduced some additional dimensions into the cropped image that weren’t there with Tiger’s Preview. Specifically, there’s now an /ArtBox parameter being set in the PDF that gets copied to the System PasteBoard. What I didn’t know (and why it works for other apps) is that while there is a properly dimensioned /CropBox parameter, Keynote is instead using the /ArtBox definitions… and those are set to the size of the entire page. This is why the cropped PDF copied into Keynote appears to have a box that’s the right size, but shows the entire PDF extending to the right and below outside the bounds of the box.

The fix for this is to alter /ArtBox so that it’s either removed OR equals /CropBox, and Jens’ initial script does this, using ghostscript to properly re-create the altered PDF (many advanced Keynote users may already have ghostscript installed by way of a TeX distribution). Once I was aware of the specifics of the fix, I used iClip lite as a kind of PasteBoard peeker in order to see if I could apply the same fix in such a way that it would not require ghostscript to be installed. I discovered that, for the purposes of someone just wanting a properly cropped image in Keynote, massaging the data that gets placed on the PasteBoard was indeed good enough for that purpose. However, lacking the skills of Jens, I contacted him with my findings inquiring if he thought it would be possible as well. Not only did he reply that it was possible, he then prepared and made available a separate script which does NOT require ghostscript!

You can find the ghostscript enabled version, the no ghostscript version AND the instructions for their installation and use on this page.

So what can you do to fix this? Well, normally, you can simply click on the .key file, choose Get Info from the File menu, and change the “Open with” setting to the correct copy of Keynote. Unfortunately, this is where the bug kicks in. In our tests, changing the default app did NOT stick, and in fact, if we hit the Change All… button, we could visibly see the setting switch BACK to Keynote 3 right before our eyes.

The solution was to rename Keynote in the iWork 06 folder to Keynote 3. Renaming it so that there weren’t two copies of an app called Keynote on the machine seemed to fix the problem right away (though you might find you still need to use the Get Info window to change the default Keynote app). We hope this tip will help some of you who might be experiencing this same problem.

As would be expected from such a Mac targeted release, there is no attendant Windows version available (current version remains 7.1).

Using the Sorenson 3 codec means that your viewers only need to have QuickTime 5. Having Sorenson 3 Pro opens you up to many more compression options, but it also defaults the problem option, bidirectional prediction, active. Briefly, this is the little piece of magic that allows a Sorenson coded .mov to play backwards as smoothly as forwards (for allowing your viewers to cue/review smoothly like a DVD player). This is wonderful for regular movies, but, since this type of frame creation is not what Keynote expects, it causes a problem when the frame doesn’t line up with Keynote’s sprite track. All you really need to do is just turn it off, but, since you won’t find Sorenson in your System Preferences, we’ve mapped out how you get TO it in order to DO it.

You can do this with most any program that exports QuickTime (strangely, except for Keynote) but to make sure we’re all on the same page, we’ll use the QuickTime Player. Open the QuickTime Player then open a movie (you need to go into the Export options and you can’t get there without having media open).

Change the Export popup menu to Movie to QuickTime Movie and click the Options… button.

Now you should be in the Movie Settings window. In the video area, click the Settings… button.

In the Compression Settings sheet, click the popup tab at the top and choose Sorenson Video 3, then click the Options… button.

And what do you know, we’re here!

Set B-Frames
The Sorenson settings open up to a nice Summary screen which should show your problem right there.

You’ll see that Use B-Frames has a check beside it. Since this IS only a summary screen, we’ll need to go to the Encode tab to turn it off. Where Bidirectional Prediction: shows Allow, click this and change to Off,

then click OK.

This will take you back to the Compression Settings sheet. Since our change was OK’d in Sorenson’s preferences, you don’t need to click OK in the windows that are still open, so just Cancel your way back to the movie and quit the QuickTime Player.

Now you’re free to use Sorenson as much as you like without having to worry about incomplete transitions. If you need this feature for other movie exports, DON’T forget to go and turn it back on after working with Keynote.

So what’s the big deal?
It seems that when Internet Explorer is set as the default browser in Windows, Interactive QT movies made from Keynote don’t work properly in QuickTime 7. The solution up to this point was to go back to using QT 6.5.2. User gillettebl found a better solution, which is to change the default browser to something else (in this case Firefox).

Here’s a quote from his post:
“Yup, the error manifests when IE is the default browser… but not if using Firefox. Try this: Start…Set Program Access and Defaults (or Start…Control_Panel…Add or Remove Programs; choose the lowest tab on the left), and tell it to use Firefox as the default browser.”

Another user points out that this is still a problem since most of the world won’t know to change their default browser, but at least it’s a good start to getting full interactive functionality on a Windows machine.

The problem in this case appears to be the way the Body text is formatted on the Titles & Bullets Master. If you go into the Text Inspector pane, choose the Bullets & Numbering tab, and choose any of the options there, this will reformat the Body and it should export properly. More information will be posted as we discover more about this issue.

The fix is to UNCHECK the box labeled “Key frame every _ frames.” Doing this allows Keynote to export the movie properly. Hopefully Apple will have a fix for this soon.